What is Quality? | Types of Quality | Key Factors of Quality
Nishat Nawshin Ruchi
Lecturer, Dept. of Fashion Design
KCC Women’s College (Affiliated by Khulna University)
Quality is a pre-historic psychological issue. Every product features have some special characteristics for which it is in demand by consumers. In general terms, quality is meeting and exceeding customer expectations at a price that he is willing to pay to possess the product or service.
Aristotle 2500 years ago defined quality as following:
- Quality is the deference between products
- It is the goodness or badness in a product this definition holds true fills this date.
According to JIS:
Quality is all specific properties and performances of product or service that can be evaluate to determine whether a product or service satisfactorily meets the purpose of use.
ISO 900:2000 defines:
Quality is as degree to which a set of inherent characteristics fulfill requirements.
Quality of a product features in two ways:
- From: It represents features of a product in terms of shape, size, design and measurements.
- Content: It represents features expressing internal quality, implying quality of raw materials and value additions attached to it.
Thus quality may be defined as the features of a product. Which satisfy customers or end-users? Quality imparts sale-ability to a product. Quality is also referred to as conformance of good to buyer’s specification.
Objectives of Quality:
Types of quality:
As per excellence of satisfaction quality may be grouped into three categories:
- Quality of general acceptance.
- Quality of satisfaction
- Quality of higher delight.
A black of while television now-a-days brings in only quality of general acceptance while a cooler television provides to the buyer quality of satisfaction. On the other hand color television with a remote control brings forth quality of great delight to bring forth quality of great delight to the buyer.
Key Factors of quality:
There are the board factors of quality of product in below:
- Design of the product.
- Materials or inputs (all raw and accessory materials involved information of the product directly or indirectly)
- Machines/technology (fitness of machines/ performance of technology)
- Man (personnel serving machines and watching process)
- Environment of the space, where product is being formed.
- Control system applied (checking, testing, and undertaking appropriate measures)